1. What kind of products does My Store offer?

My Store offers a wide range of innovative kitchen tools and gadgets. Our products are designed to save time and effort in daily cooking routines while providing convenience and efficiency.

2. How long does it take to receive my order?

We strive to deliver orders within 4 to 5 days.

3. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. The item must be in the same condition as when you received it, unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are not eligible for return. For more details, please refer to our refund policy.

4. How do I initiate a return?

To initiate a return, please contact us at storenza1909@gmail.com. We will provide you with a return shipping label and instructions on how and where to send the package. Please note that returns sent without prior authorization will not be accepted.

5. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right.

6. Can I exchange an item?

If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.

7. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be processed within 10 business days and will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

8. Can I return an item if it was purchased on sale?

Unfortunately, we do not accept returns on sale items or gift cards.

9. What is the European Union cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, unused, with tags, and in its original packaging. Please provide the receipt or proof of purchase.

10. How can I contact My Store for further assistance?

If you have any other questions or concerns, please feel free to contact us at storenza1909@gmail.com or call us at +923077604041. We are here to help!