Frequently Asked Questions

Frequently Asked Questions (FAQ)

Q: What is the checkout process like on Trendgot?
A: At Trendgot, we’ve designed the checkout process to be quick, simple, and completely secure. After adding your favorite items to the cart, click the cart icon in the top-right corner to review your selections. Adjust quantities if needed, then click “Proceed to Checkout.” Enter your shipping details, select your delivery method, and choose your preferred payment option. Before completing your order, please review all information carefully to ensure smooth, timely delivery.

Q: How do I enter my details during checkout?
A: During checkout, you’ll be prompted to provide your shipping address, billing information, and contact details. Please ensure accuracy to prevent delivery delays. trendgot.com uses SSL encryption to protect your personal data and ensure a secure shopping experience. If you have an account with us, your details can be saved securely for faster checkout in the future.

Q: What payment methods are accepted on trendgot.com?
A: We accept a variety of safe and convenient payment methods, including Visa, MasterCard, American Express, Discover, PayPal, and Stripe. If you encounter any issues completing your purchase, our support team is here to help.

Q: Can I change or cancel my order after it’s been placed?
A: We understand that things can change! If you need to modify or cancel your order, please contact us immediately at support@trendgot.com. We’ll do our best to accommodate your request. However, once your order has been processed or shipped, it can no longer be changed or canceled.

Q: How can I track my order from Trendgot?
A: Once your order has shipped, you’ll receive a confirmation email containing your tracking number and a direct tracking link so you can monitor your shipment in real time. If tracking updates seem delayed or inactive for several days, reach out to us at support@trendgot.com for assistance.

Q: What is Trendgot’s return policy?
A: Your satisfaction matters most to us. If your purchase doesn’t meet your expectations, we offer a simple, hassle-free return process within our designated return period. Items must be in their original condition and packaging to qualify. Once we receive and inspect your return, we’ll issue a refund or exchange promptly. For more information, please visit our Return Policy page.

Q: How can I contact Trendgot’s customer support?
A: Our friendly support team is always happy to help! You can reach us through the Contact Us page or by emailing support@trendgot.com. We strive to respond to all inquiries within 24 hours.

Q: What should I do if I receive a damaged item from Trendgot?
A: We’re very sorry if your item arrives damaged. Please email support@trendgot.com with your order number and a photo of the damaged item. Our team will review the issue and arrange a replacement or refund as quickly as possible. Your satisfaction is — and always will be — our top priority.